Refund and Returns Policy

Cancellation Policy

We prioritize customer satisfaction and understand that plans can change. You may cancel your order under the following conditions:

  • Cancellation Period: If your order has not yet been shipped, you can cancel it by contacting us.
  • Cancellation Process: To initiate a cancellation, please email us at [email protected]. Once your cancellation is processed, your payment will be refunded to the original payment method.

Return Policy

All our products are custom-made specifically for you. For this reason, we are unable to accept returns on personalized items. However, if your item arrives damaged, defective, or incorrect, we are committed to resolving the issue promptly.

  • Damages and Issues:
    • Upon delivery, we kindly ask you to inspect your order and contact us immediately at [email protected] if the product is damaged, defective, or incorrect.
    • To proceed with a resolution, please document the issue with the courier at the time of delivery or provide clear evidence of the defect or damage.

If the issue is confirmed, we will resend your order at no additional cost.

Exchange Policy

Since all our products are custom-made, we do not accept exchanges. If there is a problem with your order due to damage, defects, or errors, we will work to provide an appropriate resolution as outlined under the Damages and Issues section.

Exceptions / Non-returnable Items

As our products are made to order, returns or exchanges are not accepted unless the item arrives damaged, defective, or incorrect.

  • Customs Fees: Any additional fees incurred during customs clearance are the responsibility of the customer and are not covered by us.

Contact Us

If you have any questions or concerns about your order, please reach out to us at [email protected]. We are here to assist you and ensure your satisfaction throughout the process.

Free Delivery

Your order is carefully handled and delivered fast with FedEx.

Money Guarantee

Received a faulty, damaged, or incorrect item? We’ll send you a new one at no cost.

Flexible Payment

Pay with Multiple Credit Cards

Online Support

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American Wall Moulding